If you would like an application mailed to you or if you have any questions, please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) or email

Secure Email Instructions:

To submit client applications, forms or information via email, please use our secure email system by:

Logging into our secure email portal here: If you have never logged in before, you will be prompted to set up an account. Follow the instructions here to send an email to the appropriate CRI team. Be sure to select the appropriate program you are trying to reach from the drop down menu.

Our secure emails use '' as a domain. Please be sure to ALLOW this address as a trusted contact or check your spam folder for this address.

For secure portal technical support (password resets, lock outs, etc.) please contact ZixCorp Support at 888.576.4949 or email:


Replying to a secure email sent from CRI. This will take you directly to our secure email portal.

For specific questions on:

  • The status of pending applications or missing documents: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Comprehensive Health Insurance Initiative (CHII) or other insurance questions: Please call CHII staff at 617.502.1700 (press option #1 and then #3) (Toll free: 800.228.2714) 
  • Pharmacy information or other client services: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Post-Exposure Prophylaxis (nPEP) or Pre-Exposure Prophylaxis (PrEP) programs: Please call Kevin Herwig at 617.502.1737 (email:
  • HDAP specific claims or pharmacy billing questions: Please contact the HDAP billing team at or call 617-502-1700 and ask to speak to someone about an HDAP billing issue
  • The TB Drug Assistance Program: Please call Brittany Morgan at 617.502.1758 (email:
  • Training and technical assistance on health insurance enrollment: Please call the BRIDGE team at 617.502.1700 (press option #1 and then #5) (Toll free: 800.228.2714) 

If you have any questions, please contact and we will direct your question to the appropriate department.