CONTACT

If you would like an application mailed to you or if you have any questions, please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) or email info@crine.org.

Secure Email Instructions:

To submit client applications, forms or information via email, please use our secure email system by:

Logging into our secure email portal here: https://web1.zixmail.net/s/login?b=crine. If you have never logged in before, you will be prompted to set up an account. Follow the instructions here to send an email to the appropriate CRI team. http://www.uapguide.com/community-research-initiative-of-new-englandhdap/customer/introduction. Be sure to select the appropriate program you are trying to reach from the drop down menu.

Our secure emails use 'crine.notification@zixmessagecenter.com' as a domain. Please be sure to ALLOW this address as a trusted contact or check your spam folder for this address.

For secure portal technical support (password resets, lock outs, etc.) please contact ZixCorp Support at 888.576.4949 or email: support@zixcorp.com.

OR

Replying to a secure email sent from CRI. This will take you directly to our secure email portal.

For specific questions on:

  • The status of pending applications or missing documents: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Comprehensive Health Insurance Initiative (CHII) or other insurance questions: Please call CHII staff at 617.502.1700 (press option #1 and then #3) (Toll free: 800.228.2714) 
  • Pharmacy information or other client services: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Post-Exposure Prophylaxis (nPEP) or Pre-Exposure Prophylaxis (PrEP) programs: Please call Kevin Herwig at 617.502.1737 (email: kherwig@crine.org)
  • HDAP specific claims or pharmacy billing questions: Please contact the HDAP billing team at billing@crine.org or call 617-502-1700 and ask to speak to someone about an HDAP billing issue
  • The TB Drug Assistance Program: Please call Brittany Morgan at 617.502.1758 (email: bmorgan@crine.org)
  • Training and technical assistance on health insurance enrollment: Please call the BRIDGE team at 617.502.1700 (press option #1 and then #5) (Toll free: 800.228.2714) 

If you have any questions, please contact info@crine.org and we will direct your question to the appropriate department.