HDAP/CHII FAQs

If you would like an application mailed to you or if you have any questions that are not answered here, please call HDAP staff at 617.502.1700.

For specific questions on:

  • The status of pending applications or missing documents: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Comprehensive Health Insurance Initiative (CHII) or other insurance questions: Please call CHII staff at 617.502.1700 (press option #1 and then #3) (Toll free: 800.228.2714) 
  • Pharmacy information or other client services: Please call the HDAP staff at 617.502.1700 (Toll free: 800.228.2714) 
  • The Post-Exposure Prophylaxis (nPEP) or Pre-Exposure Prophylaxis (PrEP) programs: Please call Kevin Herwig at 617.502.1737 (email: kherwig@crine.org)
  • HDAP specific claims or pharmacy billing questions: Please contact the HDAP billing team at billing@crine.org or call 617-502-1700 and ask to speak to someone about an HDAP billing issue
  • The TB Drug Assistance Program: Please call Brittany Morgan at 617.502.1758 (email: bmorgan@crine.org)
  • Training and technical assistance on health insurance enrollment: Please call the BRIDGE team at 617.502.1700 (press option #1 and then #5) (Toll free: 800.228.2714)